Bradley Smith & Prince Harry
Caption: "To Mark and all at Nolan Oils, Thank you for your great service"
Bradley Smith #38
Many thanks for your excellent service
Many thanks for your excellent service. You delivered the oil without me even knowing about it - talk about stress free! I now have all radiators on full and all is well. Thanks again and I'll let you know when I need some more.
You guys came to my rescue...
You have my vote of confidence forever!
Happy Christmas and best wishes for 2017.
Thanks once again and see you again next year!
You exceed my expectation by a mile...
Thank you for your brilliant service
This morning at about 10 o'clock I ordered 1000 litres of heating oil, and was told by the young lady that it would be delivered one day this week.
It was delivered at 5 past 3 this afternoon, that is 5 hours after my phone call - that is brilliant service.
Please pass on my thanks to your staff for such service.
I must admit that in the past I have usually received my deliveries the next day and never later than 2 days between order and delivery. As I have been a customer for the last 20 years rest assured I will not be going elsewhere; the level of commitment to your customers shown by your staff is too good. Please do not tell the good folk of the area how good Nolans are you may get swamped with orders,on second thoughts they probably deal with you already, if not they should.
Once again thank you for your brilliant service.
Truly exceptional service
Thanks to the whole team who made it happen.
They really do go the extra mile...
I am extremely grateful for your prompt response...
I am extremely grateful for your prompt response. I was cold and fed up but all frustrations melted away in a hot bath tonight. Thank you very much for getting the delivery to me today.
Is there some way of setting up an automatic delivery with Nolan oils? Where you periodically top up the tank so I don't have to constantly worry about it?
The swift arrival of fuel ahead of the original delivery date saved the day!
We appreciate your responsiveness and helpfulness.
I called Nolan Oils on Saturday and wrote to you early on Monday to request an urgent delivery of oil because I believed that we were almost out. When the delivery man arrived on Monday, he advised us that we have nearly half a tank left and no need for more oil (especially in view of the fact that our oil tank is being replaced tomorrow).
I simply want to thank you and your delivery man for coming to our aid. While we were mistaken about the urgency, we genuinely believed that we needed the oil. We appreciate your responsiveness and helpfulness. You offer something more that oil, and that’s peace of mind!
So please accept my apologies for the false alarm and my gratitude for your exemplary service.
Thank you! - Happy New Year!!
Less than 16 hours since ordering it.
5 working days??
Astonishing. Many thanks will pay online ASAP.
Left a message on your answerphone at 0730 and at 1100 we have oil.
Sincere thanks to you all,
Thank you for your very generous donation...
On behalf of the charity I would like to thank you for your very generous donation of an auction prize to the Inaugural CBTF charity ball.
» View the letter
Thank you for your personal attention.
If only all trades and their principals were as conscientious as you and your organisation there would not be any adverse remarks regarding trades looking after customers.
To relieve us of worry that our tank is not going to empty itself provided the most welcome relief especially now we are in the winter period.
Would you please arrange for a Watchman to be installed as soon as possible and we will dispense with the sight glass system until the summer when we will request you fit a new outlet valve assembly by emptying the tank and refilling. This means we will be able to monitor and order by ourselves.
We shall be pleased to receive your invoice for the callout especially as it was Sunday.
Once again thank you very much for your continued excellent services.
Thank you so much for your incredible service.
As usual Nolan Oils have provided an excellent service!!
Very many thanks for such a great service (I can see why we have always used you !!!)
I'd happily recommend your company...
I'd like to take this opportunity, to say how happy we have been with your service. I'd happily recommend your company and use you again in the future.
That was a real lifesaver...
That was a real lifesaver and this is to confirm that I have cancelled my contract with XXXXXX Fuels after 17 years and I have changed to Nolan Oils.
I will be in touch and also for a cleanup of the tank before next fill up. Now have padlock on the
cap. Once again my appreciation for your prompt emergency service!!!
Your excellent service is really appreciated.
Thank you very much for bringing forward my delivery
Please let whomever know we are most grateful.
Many thanks to your company for this excellent service
All too often customers are quick to complain. I would like to redress this position with the following:
On Monday 25th March I had need to source a quick guaranteed delivery of domestic heating oil this week, due to low supplies at our home and my wife's cancer which means that she feels cold very easily and we cannot afford to be without heat in the home.
At approx. 10a.m. I spoke to Julie who explained that current lead times would indicate a delivery next week i.e. 7/8 days later. A reasonable lead time. However if I was prepared to pay a premium of £25 then she would guarantee to deliver this week i.e. by Thursday. I agreed to pay the surcharge, somewhat apprehensively, believing that the delivery may not happen as promised.
At 2p.m. approx. on the same day 25th March I saw a Nolan tanker outside our home... and therefore the guarantee not only met but exceeded my hopes and requirements.
Many thanks to your company for this excellent service.
What a great oil delivery man
I just happened to be painting a window opposite when Nolans arrived and he was so careful... the complete opposite to the previous delivery !
Delivering within half an hour of us phoning...
I am so impressed.
I am a new customer, just moved into our house 3 weeks ago and unfortunately ran out of oil last Thursday evening.
I called nolan oils on Friday morning and ordered 1000 litres, delivery was estimated to be Wednesday this week.
I was delighted to see the tanker backing up the lane before 11 oclock this morning!
Fantastic service, I am so impressed.
Many many thanks.
We were very impressed
Thank you for keeping us warm and looked after.
That was less than 24hrs!!
Thank you - oil delivered today - look forward to invoice then I will pay.
A Company that really cares about the customer.
It was the first time we have dealt with Nolans and will definitely not be the last. Just goes to prove how much a family run business has such important values.
Thank you so much. Highly recommended to everyone.
Saved us from Freezing...
Fantastically Prompt Service
Also please can tell me the cost of a new battery for my watchman oil level monitor and Postage/Packaging cost, I am happy to fit myself.
Thank-you and Regards,
Within 4 hours of my call we have oil!
And then, just a short while after, your man comes to fit the Oil Watchman I ordered too!
Hopefully this means we won't keep having to call you in a panic!
Thank you so much...
Thank you so much for this. I am so sorry that it has all been such a huge misunderstanding and want to thank you and Mr McKenzie for coming up with such a wonderful solution. We really do appreciate your excellent service and I am sure from now all everything will run smoothly.
With very best wishes (and huge relief),
A HUGE thank you
I called Nolan because my current oil supplier (Total Butler) was most unhelpful and said they could not deliver until 20th March. I have been using them for 13 years so hoped I would get a little more help than I did. Needless to say I will not be using them anymore and am switching to Nolan in the future. Also I will not hesitate in recommending Nolan to my friends.
Thank you so much again and keep up the good work!!
Thanking Sarah for her extraordinary efforts...
Thank you ... for such a prompt and efficient service
I wanted to drop you a line to say thank you very much for providing me with such a prompt and efficient service.
Having been let down by my previous supplier I contacted you (only) yesterday asking for an urgent delivery as our tank was very low. I have to admit that you have surpassed all my expectations and I would like to thank you very much for arranging a delivery today; it is a weight of my mind!
Please also pass on my thanks to your driver who managed to find us (not an easy task in itself as we have no signs up yet) and had the presence of mind to contact me on my mobile to confirm he was at the right address.
I look forward to dealing with you again for all my future heating oil needs.
To all the staff at nolan Oils
Fantastic - Thank you so much...
I had visions of a cold few days waiting for some oil but you surpassed my expectations completely... Thank you all so much for giving me a warm house again.
Amazing Amazing service... !!!!
Merry Christmas to everyone at Nolan Oils.
That was quick!!
Wow - fast service - the oil arrived today.
Nolan Oils were the only company able to make a delivery within four days
Many Thanks for your super service.
Thank you for getting the oil to us today against all odds!
This is just a short note to thank you for my delivery today...
I look forward to many more years of service from your company.
A very Happy New to you and your colleagues.
I can't tell you how grateful we are to you and your company...
Once again, a huge thank you.
Happy Christmas and best wishes for the New Year.
My elderly parents are coming for Christmas and they need to be (extremely) warm...
Happy Christmas and I hope you are not too tired to enjoy it.
Your intrepid driver made it...
A VERY BIG THANK YOU
Thanks again, Merry Christmas
Your help and speedy delivery, despite the snow, is appreciated
A Merry Christmas to you all.
Thanks for getting out to us
Your heroic delivery men have just made it to my house
Very best wishes for Christmas to you all.
I have never been so pleased to see an oil tanker!
Thank You so much -oil just delivered. I have never been so pleased to see an oil tanker. Please thank the drivers - what a horrible job to have to do in this weather. I am sure everyone like me is very grateful. Thank you.
Thank you very much for our fuel delivery this afternoon
Your driver was extremely pleasant and helpful. I didn't get his name, he's a credit to your company.
We were getting desperate for heating oil
The panic is over...
I am pleased to say that the panic is over and that the gauge on our tank was not a good indicator of how much oil we have. Having physically examined the tank, we will have sufficient oil until the middle of January and thus do not need an emergency delivery.
Given your help today, I look forward to becoming a more regular customer of Nolan Oils in 2011 and beyond. With thanks again and best wishes for the festive season.
Well done Melissa!
"You are all super stars"
Just a quick note to say a huge Thank You for getting oil over to me today. You are all super stars. I now have heating for the weekend. Having never used oil before I wasn't aware that we had run out... won't make that mistake again!
Everyone was telling me it would be 10-14 days, you said maybe Monday or Tuesday. It was like Christmas when your man turned up today.
What great service.
(I'm not cold anymore) Karl
I really appreciate your efforts today...
I really appreciate your efforts today.
Mr and Mrs Taylor, Grendon Underwood
Excellent service... Great customer service...
Mr Davies - Fringford
Just a note to say thank you for the delivery of heating oil today.
Many thanks to your driver for what must have been a tricky delivery.
Brilliant once again, getting through the ice and snow and using the nice friendly girl in the offic
THANK YOU FOR LOOKING AFTER ME
I am writing to put on record my thanks to the two delivery men who came and filled up my oil tank y
I would like to express how impressed I was by my oil delivery today
Nolan Oils have been good to me a second time, the first being when I had a leak in my oil tank.
Once more a huge THANK YOU and I hope the conditions in 2010 soon improve for you!
Just wanted to say thank you very much for delivering oil to us yesterday, only 24 hrs after we had
The speed with which you responded was fantastic, and we will certainly come back to you next time we need more oil.
"... I will not be ordering from my previous supplier any more. Why would I?!"
A very big thank you
A cheque will be in the post tomorrow.
My last experience was with (another oil supplier), who lost my order, was 2 days late, then the driver could not find North Marston, when he did call me for direction could hardly put a sentence together and then only had enough fuel to leave me 300 litres.
I will be using yourself in future based on the excellent service you provided.
On behalf of my wife and self I wish to take this opportunity to thank you for your excellent service in delivering oil to us old people.
Today for the second consecutive time oil ordered by my wife in the morning was delivered at lunch time.
As elderly persons we worry that we might run out of oil and as usual we try to give you at least two to three days notice.
Hence we never seem to make exactly 900 litres delivered.
I will arrange to top up our credit after the break if necessary , however it would appear that our standing order arrangement is working out fine.
Once again many thanks I am sure you do not realise the confidence you give customers such as us.
Happy and successful New Year to you all.